Privacy Policy

Privacy Policy

WHO WE ARE?

At Aqweela Education (AE), we are committed to maintaining the trust and confidence of all visitors to our pages. In particular, we want you to know that Aqweela Education is not in the business of selling, renting or trading email lists with other companies and businesses for marketing purposes.

In this Privacy Policy, we’ve provided detailed information on when and why we collect personal information, how we use it, the limited conditions under which we may disclose it to others, and how we keep it secure.

We take your privacy seriously and take measures to provide all visitors and users of our pages with a safe and secure environment.

This Privacy Policy is incorporated into the Terms and Conditions.

INFORMATION WE COLLECT

We collect information that you voluntarily provide to us, including personally identifying information such as your name, postal address, e-mail address, SMS or text message address, phone number, educational background, and credit card information (“Personal Data”). We collect Personal Data from you in various ways, including when you visit the Site, create an account with us, purchase, enrol in and use our Programs, use our Apps, answer surveys, participate in our social media communities, such as on Facebook, Instagram, YouTube, LinkedIn and when you send us feedback.

When you log on to our websites or our App(s), we automatically receive information from your device, including your IP address and location. We and our service providers may use “cookies” to keep, and sometimes track, information about you, and to create a personalised web experience. Cookies are small data files that are stored on your device’s web browser. Cookies track where you travel on our Site and what you look at and purchase. You agree to the use of cookies in this way. Most web browsers can be set to inform you when a cookie has been sent to you and provide you with the opportunity to refuse that cookie.

Cookies can be cleared at any time from your internet browser settings.

We and our service providers may also use so-called “pixel tags”, “web beacons”, “clear GIFs” or similar means (collectively, “Pixel Tags”) in connection with some Site pages and HTML-formatted email messages to, among other things, compile aggregate statistics about Site usage and response rates. A Pixel Tag is an electronic image, often a single pixel (1×1), that is ordinarily not visible to Site visitors and may be associated with cookies on the visitors’ hard drives. Pixel Tags allow us to count users who have visited certain pages of the Site, deliver branded services, target our promotional or advertising campaigns and determine their effectiveness.

If your parent, school, or other third-party purchases programmes on your behalf, such third parties may provide us with personal data about you.

WEBSITE COMMENTS

When someone visits our pages, there may be an ability to submit comments on particular articles or pages. When comments are submitted, you are entitled to use aliases or information that completely hides your identity. When a comment is submitted, the relevant details (name, email, website) that you provide are stored. These details are stored so that we can display your comment back to you and to anyone viewing the comment sections on the site. We do not verify information entered nor do we require verification.

THIRD PARTIES

There may be some circumstances where your IP address, geographic location, and other browser-related details may be shared with third-party companies. We may share your aforementioned data with the following third-party companies from time to time.

USE OF YOUR DATA

We may use your Data in the following ways:

  • For the purpose you provided personal data, for example, to enrol you in one of our Programs or respond to a specific inquiry;
  • To customise and personalise your learning experience to you;
  • To administer, support, improve and develop our business;
  • To send you information about Aqweela Education products or services;
  • To send you information about select third-party products or services that may be of interest to you;
  • To allow you access to the Site to post your content or communicate with others; and
  • And as otherwise described to you at the point of collection.

MOBILE DEVICES, PHONE CALLS & SMS

If you provide AE with a telephone number, such as when you purchase, enrol in or use one of our programmes, you agree that AE may contact you by telephone and/or text message utilising automated technology at such telephone number(s). You understand that this consent is not required to purchase goods or services from AE.

DISCLOSURE OF YOUR DATA

We do not share your Personal Data with third parties for their marketing purposes. We may disclose your Data in response to legal processes, to protect our rights, as otherwise required by law, or for the prevention or detection of a crime. We may share your Data with trusted third parties who are delivering services to AE, including those who help deliver our Programs, help us process transactions, such as charging your credit card when you make purchases, and otherwise help us operate our business. These third parties are not authorised by us to use your Data except in connection with providing services to us.

We may disclose anonymous data with third parties. We may also share your information with third parties that you have specifically designated as authorised to receive information from us.

If we sell our company or part of it, or our business enters into a joint venture with another business entity, we may disclose your Data to our new business partners or owners who may then provide you with information about their products and services.

TRANSFER OF DATA OUTSIDE OF YOUR HOME COUNTRY

Your Data will be held in the United Kingdom. Your Data may also be stored, processed and accessed in other countries where AE has facilities or where you are located. You consent to the transfer of your Personal Data outside your country, including to the United Kingdom.

SECURITY & INFORMATION RETENTION

We employ security measures to protect your information both online and offline from access by unauthorized persons and against unlawful processing, accidental loss, destruction and damage. The Personal Data we obtain from students allows AE to deliver smarter, more efficient and more effective instruction.

CHANGES TO THIS PRIVACY POLICY

We will update this Privacy Policy from time to time. When we post changes to this Privacy Policy, we will revise the “Effective Date” at the bottom of this Privacy Policy. We recommend that you check our Site(s) from time to time to inform yourself of any changes in this Privacy Policy or any of our other policies.

Access to Your Personal Information

You are entitled to view, amend, or delete the personal information that we hold. Email your request to our data protection officer at alfateh@aqweela.com and we will work with you to remove any of your data we may have.

CONTACT

All comments, queries and requests relating to this Privacy Policy are welcomed and should be addressed as follows:

By post: 24 Bridge Court Welwyn Garden City Hertfordshire AL7 1GY, United Kingdom

By phone/WhatsApp: +44 7922 783 558

By email: info@aqweela.com

Rev. July 2023